Good Practices

Here are five practices all brokers should do.

1. When introducing yourself through email or messaging apps, mention your FULL name and who you are (e.g., broker/agent). It sounds more professional.

For example, say, "Hi, this is Juan Patag from RE/MAX Capital. May I ask if your unit in Joya South is still available?"

It sounds better than:

Agent: "Available?"

Me: "Yes, who is this, please?"

Agent: "Chezka"

I don't know about you, but answering this way raises several red flags in my book.

2. Message before calling. It's more respectful. For some people (such as myself), calling means it's urgent, and I have to pick up.

I'd say something like, "Hi, Crizzy. Are you busy? Could you take a quick call regarding...?"

3. After sending an email, send a text message that you've already sent the email. From experience, only some people open their mailboxes daily.

4. Update the listing broker/the owner (especially after showings) regardless of whether it's good news, bad news, or no news. I know it's hard, especially if you're always busy. I'm guilty of this as well, but I try to update necessary parties as much as possible.

Since only a few brokers practice this, doing it is an easy way to differentiate yourself. Counterparties ALWAYS appreciate updates.

5. Be at least 15 minutes early (in my case, 30 minutes). This means you're at the waiting area before the scheduled time. This doesn't mean you're just about to park your car at that time. Also, you should spread showings with ample time (e.g., 30 minutes) apart if conducting them one after the other.

We always talk about being professional. These are a number of ways to walk the talk.